The Empathy Advantage

Praise for the empathy advantage "If you want to continuously innovate at the highest levels, you must unlock the potential of your people. This book shows you how." -- Josh Linkner, New York Times bestselling author, The Road to Reinvention: How to Drive Disruption and Accelerate Transformation " The Empathy Advantage is a map to the treasure at the heart of your work as a leader: your people." --Heather A. Yurko, Vice President, Digital Talent, Mastercard "Heather McGowan and Chris Shipley have written the most important book on management for the post-Covid era." --Dr. Raghu Krishnamoorthy, University of Pennsylvania; former CHRO, GE Unleash Human Potential with Trust, Agency, and Autonomy In the decade before the Covid-19 pandemic, the workforce was changing so quickly and across so many vectors that most business leaders--so busy tackling one new challenge after another--missed the trend lines. The workforce trends collided in the early months of 2020, and soon leaders faced more challenges than ever before. They had to keep their people motivated in the face of overwhelming pressures. Millions left their jobs because employers couldn't respond fast enough. Today employees feel empowered to ask leaders for more. Leaders must inspire a complex, diverse, and multigenerational workforce to outperform the competition. Post-pandemic, the world's workforce is still empowered with agency and autonomy, and while that's a challenge for leaders, it's good news for business. Whether you are a seasoned executive or an emerging leader, The Empathy Advantage speaks to anyone with responsibility for recruiting, engaging, leading, and retaining the next generation of workers. Through learning to shift your mindset, culture, approach and behaviors to leadership, you will emerge better prepared to lead and inspire today's diverse, complex, multigenerational workforce.