The Apology Impulse
How the Business World Ruined Sorry and Why We Can’t Stop Saying It
Discover how we became addicted to apologies without really saying sorry, understand when and how to make meaningful amends and why respectfully holding your ground makes you better at being sorry.
Specificaties
| ISBN/EAN | 9780749493202 |
| Auteur | Cary Cooper |
| Uitgever | Van Ditmar Boekenimport B.V. |
| Taal | Engels |
| Uitvoering | Paperback / gebrocheerd |
| Pagina's | 360 |
| Lengte | |
| Breedte |